Terms & Conditions of Tool sales
All goods are only for sale to bona fide Locksmiths, individuals working within relevant trades where such goods will be used solely in the line of their official business, and lock picking enthusiasts where such goods will be used solely for hobbyist purposes. Island Locks reserve the right to check the validity of individual customers and their orders.
By purchasing goods you are agreeing to the above conditions of sale.
Island Locks Ltd cannot be held responsible as to the miss-use of any goods purchased and where such goods are sold on from the original purchaser.
Island Locks must be notified in writing or by email within 7 days, from the date of order or dispatch email confirmation, of any claims, shortages, or non delivery. After this time we will not be responsible for such claims.
All goods are guaranteed as per the manufacturers warranty from the date of invoice, providing the goods are returned to Island Locks at your own cost, together with a copy of the original invoice. This does not include goods which have been subject to general wear & tear, or misuse.
We must be notified in writing within 7 days of receipt of any goods ordered in 'error' and which you wish to return. All goods must be in 'As New' condition and be in their original packaging. A 15% handling charge plus original postage costs will apply in all circumstances.
Returned goods must be posted using a Recorded and tracked delivery service at your own expense.
Where goods are returned as a result of fault on our part, we will reimburse any postal costs incurred and a replacement will be sent upon inspection of the faulty goods.
You have a right to cancel your order within 7 days after receiving the delivery of goods. We will fund to you the cost of the goods (excluding delivery, around £6-10.00) within 30 days of receiving confirmation of the cancellation. All goods must be returned in their original un-opened packaging. A 15% handling charge plus original postage costs will apply in all circumstances. We will not be liable for the cost of cancelled orders being delivered back to us. In cases where you do not send back the cancelled order, we will organise a collection and charge you for the cost of recovery.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We may periodacally e-mail you in the future unless you request us not to by unsubscribing from our mailing list. We do not disclose buyers information to third parties. The type of information we will collect about you includes your name, address, phone number, and email address. We do not store or have access to your credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
Cookies are used on this site, but only to keep track patterns of behaviour and to maintain the contents of your shopping cart. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes.
ekm_USERNAME – Temporary cookie generated to test if cookies are enabled on the visitor’s browser.
ekm_pp_USERNAME – Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section.
ekm_tmp_ORDERNUMBER – Stores a reference to the visitors order number after an order has been generated.
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